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Frequent Questions

Frequently Asked Questions

Hours of Operation: 8:00 a.m.–5:00 p.m. CST, Monday–Friday

Welcome to the Frequently Asked Questions (FAQs page). Below, we have tried to answer the most common questions that visitors to our website may have. If you find that your question is not answered on this page, please email anytime or call us during business hours.

Q: What rate of Interest has been accruing ?

A: That depends on the state the bill was created in. They all have different rates of interest. Most of the time however, 8% is the standard rule of thumb.

Q: If I need to make payments, will I still be eligible for a settlement?

A: If you qualify for a settlement, it is the general rule that it must be paid in one lump sum. However, depending on the circumstances, it is sometimes possible to get that divided into a few payments.

Q: What if I want to pay the bill, but I am under an extreme financial hardship?

A: If the level of hardship is severe, then we will work with you to find a payment plan that will work for us both.

Q: What are the criteria for a hardship settlement?

A: We evaluate each case individually. Generally speaking though, if you are over 60 years of age, are on disability, or are the sole support of a family, you will be eligible for some level of hardship settlement.